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While initially working with Google felt like a being a part of great new adventure and people acted like under a spell - they could do no wrong; however, more recently in dealing with product bugs and release delays Google feels more like good old MSFT. I am not sure this can be attributed simply the fact that “they do not get it”. I think it’s a result of combination of a Complex system with human nature; since I am sure there are people there who do get it.
I think that like with any fast pace growth, over time there is risk of becoming complacent, bureaucratic, and full of fragile legacy code, etc. – very easy to accumulate when simply running without alignment to a strong vision. It’s difficult to see who is providing that vision at Google nowadays… That becomes a lot harder when dealing with many new employees; they added thousands in recent months, and over the last couple of years many of these new employees came from high up or creative positions at Microsoft. It’s bound to have some impact on their direction and ethics.
Sometimes, Google is reaching out; like in recent case of enabling their GMail for IMAP interfaces. So, when it servers them, they know how to add some strategic and architectural thinking to the process, however I agree with Rick, it’s usually an afterthought and driven mostly by some business arterial motives rather than simply serving the community well.
I am not sure what is happening to their motto “do not be evil”.
Check out this recent monologue for additional interesting details: http://www.pbs.org/cringely/pulpit/2007/pulpit_...
For the purpose of full disclosure, I do own some Google and Microsoft stocks, but I do not care much about the financial gains, I would prefer to be proud of either or both of them.
However, the question could be: did they start in that direction ?